'I got got': Customer boarders on entitled, but eventually wins over employee and gets $50 store credit

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Elna McHilderson • Managing Editor
Mar 11, 2025 1:00 PM EDT

It's pretty common online to read stories from the employee's point of view ranting about an entitled customer. There are so many male and female Karens out there who think if you are behind a register, you are now their personal butler and if you do not do every little thing they say and give them every little thing they want, they can fire you. It's delusional, we know. But, alas, they still exist. Everywhere. Constantly throwing tantrums for no good reason. 

 

When we found this story on Reddit, we thought it was going to be your classic entitled customer one. But as we read through it, we were pleasantly surprised with the outcome. It seemed like everyone involved—employee and customer—ended up having a fine time. The customer even got to use $50 of store credit on his purchase! He had us in the beginning, but he got us back in the end. 

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  • You might be wondering: How can a customer pull this off? Start off entitled and end buddy-buddy with a discount. Well, that's why we loved this short but sweet tale from the employee's POV. Perhaps he was just really charming? Or perhaps the employee just did not gaf. Either way, it ended with a smile on everyone's face!

  • Cheezburger Image 10478407168
    via Unsplash+ (and Getty Images)

    The image does not depict the actual subjects of the story. Subjects are models.

  • "I Got Got"

    So this guy got MC on me yesterday. I currently work in a retail shop selling things. And in this shop things go with things. Meaning you buy the big main piece (BMP) you want, then we tailor the rest of the pieces to work with the big piece, and suddenly you have a customized package that costs twice as much that does its job and is pretty awesome.
    via tokyoflex
  • So Customer comes in and asks a few questions about BMP, I ask him a few identifying questions, and we go from there. I make a couple recommendations for BMP, he likes it, asks a few more questions, and we settle in on a BMP. Awesome! From there we
    via tokyoflex
  • go to customization, and settle on five or six accessory pieces to complete the package (a pretty big sale for us). Before he swipes his card I run him through the complimentary brochure-service, maintenance, resources, etc.
    via tokyoflex
  • Me: "And here's a $50 store credit to use on your next purchase..." Him: "Can't I use it today? Apply it toward accessory?" Me: "It is good on your next visit, sir."
    via tokyoflex
  • Him: "Okay. Charge me for BMP today. Put the rest aside and I'll pick it up tomorrow. Or maybe I won't. Who knows." Me: Pause. "Sir, I'll go ahead and honor that credit for you today." Him: Smiling. "Thought you might."
    via tokyoflex
  • Cheezburger Image 10478408704
    via Unsplash+ (and Getty Images)

    The image does not depict the actual subjects of the story. Subjects are models.

  • Ophiochos I had this with a supermarket that kept giving vouchers. I'd go in and get 40 quids' worth of stuff, pay, get a voucher, keep receipt, not even leave the shop but go in for the second round and use the voucher. Got funny looks if it was the same cashier;)
    via Ophiochos
  • S23Unknown Best to do this at a self service checkout. They can't make you move on. You can checkout as many times as you want while standing there. My record is 5 to make sure I got coupons/discounts on the right items in separate transactions, because why is it applying the 20% off to a £3 item by default when it could also be applied to my £20 item instead.
    via S23Unknown
  • DonutHoleslsntAThing If my local supermarket incorrectly prices something, you get a refund if you've paid more than the stickered price, and you get to keep the item. Once or twice I have noticed items scanning at a wrong price but I haven't told them until my card has been accepted, then I look at my receipt and point out the error. You just need to have completed the transaction. But one manager tried to tell me once since I hadn't left the store the sale wasn't complete, so the next time I w
    via DonutHolesIsntAThing
  • tafkatp Ha! Sometimes someone gets one over on you and you can do two things; B, moan, double down and point to "but it's them rules" OR accept it, appreciate what the person did or said, smile and run with it. The latter is not the one that messes up your day. Well done OP!
    via tafkatp
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    via Unsplash+ (and Getty Images)

    The image does not depict the actual subjects of the story. Subjects are models.

  • Jonathan_the_Nerd and point to "but it's them rules" Sometimes you know the rules are stupid but you don't have the authority to override them. tokyoflex OP Yeah, he checkmated me. I just laughed and was like, you got it my man. Paper or plastic?
    via Jonathan_the_Nerd
  • Vidya_Vachaspati Where I am, many times the store staff in different stores have actually helped us get the best out of our purchases by splitting our basket into separate receipts - this helps you get the best discounts, or maximize gift card usage etc. Sometimes they even ring a few items, ask us to step aside for the next customer, and then ring us again to show separate transactions.
    via Vidya_Vachaspati
  • anomalous_cowherd They finally wised up but for a long time there was an electronics store in the UK that had significantly cheaper prices online than in store, but you could order online and pick up in store if they had it in stock. I took something to the counter and asked if they could charge the online price (their own price, not even matching another store). The cashier got a smug manager over who delighted in saying no.
    via anomalous_cowherd
  • said "I don't want it now then, thanks." Then I joined the back of the five person queue that had built up and by the time I got back to the front I'd ordered and paid for it online, so I just showed them the order number and said I'd come to pick it up. The manager wasn't happy. Apparently that sale didn't count against his store now...
    via anomalous_cowherd

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customer service karens cash register employee retail workers retail shopping retail worker work customers reddit karen what goes around comes around minimum wage entitled people karma pay back karens in the wild justice served workplace entitled karen karma co worker r-entitled Reddit karen story karma karen entitled people
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